Shipping policy
Last updated: [28/11/2025]
Welcome to The Luxury Brand Boutique (LBB).
We aim to provide fast, secure, and reliable delivery for all orders across the GCC and Middle East.
1. Shipping Destinations
We currently ship to the following countries:
- United Arab Emirates (UAE)
- Saudi Arabia (KSA)
- Kuwait
- Qatar
- Oman
- Bahrain
- Egypt
- Lebanon
- Egypt
- Turkey
- Cyprus
If your country is not listed, please contact us and we will assist you.
2. Processing Time
- Orders are processed within 1–3 business days.
- During peak seasons or special sales, processing may take an additional 1–2 days.
3. Shipping Time & Delivery Estimates
Delivery times vary by destination but usually between 7 to 15 days
- Remote areas may require additional time.
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
4. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and total order weight/size.
- Some items may ship from different warehouses depending on availability.
- If your order contains multiple items, they may arrive in separate parcels.
5. Customs, Taxes & Duties
Customs charges, VAT, import duties, or any additional country-specific fees are not included in our product prices.
Customers are responsible for paying any applicable taxes or duty charges directly to the courier upon delivery.
Important: Customs rules vary by country. Delays caused by customs are outside our control.
6. Order Tracking
After your order has been dispatched, you will receive a confirmation with a tracking link.
If you don’t receive tracking information within 3 days, please contact us.
7. Wrong Address / Failed Delivery
Please ensure all shipping details are correct at checkout.
LBB is not responsible for:
- Delays due to incomplete or incorrect addresses
- Failed deliveries caused by customer unavailability
- Return fees for orders that cannot be delivered
Reshipping fees may apply in these cases.
8. Lost / Damaged Parcels
In rare cases where an order is lost or damaged in transit:
- Customers must report the issue within 48 hours of delivery
- We will open a claim with the courier
- Depending on the case, we may send a replacement or issue store credit
9. Contact Us
For any questions regarding shipping, please reach out:
📧thelbb2025@gmail.com
📱 WhatsApp: +971 58 5678 466
We’re happy to assist you anytime.